About PokitDok Platform
Getting Started
Enterprise Solutions
Trading Partners and X12
Data APIs
Pharmacy Solutions
SecurityHow do I efficiently manage API authorization and access tokens?
As outlined in our platform documentation, access to PokitDok’s APIs is managed via the…
Getting Started
Am I able to change my client ID or secret to something easier for me to remember?
You may not change your client ID or secret as these fields are security…
As a new developer, where do I start?
With comprehensive documentation and the ability to download client libraries, you’ll have everything you…
When submitting a request for support, what information should I provide?
When requesting support from our team, it helps us to provide feedback quickly if…
What is a pass-through fee?
Certain trading partners may charge an additional fee for data transmission per transaction. We…
Who do I contact if I have questions about my invoice?
Billing inquiries can be sent to billing@pokitdok.com.
Which trading partners charge a fee that PokitDok passes through?
Specific pass-through fees can be found on our trading partners list.
Do my trial credits expire?
Unused trial credits expire 30 days from the date that a 30 day trial…
What is an ERA Registration?
An Electronic Remittance Advice (ERA) is a medical insurance payment explanation provided by health…
How do I register for ERA?
Please contact us for additional information about ERA registration.
How are trial credits allocated?
A maximum of 150 free trial credits are provided. These are divided evenly across…
Where can I find my invoice?
In your PokitDok platform account, click on INVOICES in the menu. Direct link: https://platform.pokitdok.com/dashboard#/billing
How do I change my billing/payment information?
Go to Payment Method in your account: https://platform.pokitdok.com/dashboard#/settings/payment
How do I add a user to an existing application?
You may add an unlimited number of users to your application, but only one…
I made a former employee a user on my application and they’ve since left my business; how do I remove their access?
You can edit access in User Management. https://platform.pokitdok.com/dashboard#/settings/users To the far right of the…
How do I change my password?
Your password can be changed in your account, found here: https://platform.pokitdok.com/dashboard#/update-password
How do I find my client ID?
You can find your client ID under the overview tab at https://dashboard.pokitdok.com/#/
What is the difference between the various application modes?
Test mode applications access mock test data only, while trial and production mode applications…
How do I find my secret?
Your secret is associated with the trial/production version of your application. Navigate to the…
Am I able to restrict user access on a single application?
PokitDok does not support segmenting user access per application. Each user who signs up…
What support is included when I sign up for PokitDok APIs?
We offer a suite of self-service support materials, including developer documentation, an extensive Knowledge…
API Status
Round the clock transparency into system uptime, outage updates and more
Trading Partners
Comprehensive list of clearinghouse connectivity by transaction type
Pricing
Self service or subscription prices, premium support and more