What happens when a trading partner returns multiple reject reasons?
Last Updated March 2nd, 2017
There are certain instances where a single transaction results in multiple rejections from a payer. PokitDok will parse these rejections to the JSON according to which section of the X12 the payer sent them (subscriber, dependent, payer, provider). We encourage clients to review each section’s rejections to gather a full picture of rejection reasons as opposed to using the single top level reject_reason.