Why am I not seeing deductible or other benefit information in an eligibility response?

Last Updated March 14th, 2017

PokitDok returns the available eligibility and benefit information provided by the trading partner in the eligibility response. If no deductible information is included in the X12 271 received from the trading partner, no deductible information will be parsed to the JSON. In addition, some plans return $0 when there is no deductible. If there are questions surrounding member benefit information, please reach out to the trading partner directly for clarification.

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